Refund & Return Policy
Section 1: Purpose
This policy explains the circumstances under which refunds, returns, and replacements are
permitted for purchases made from ARA Elering Nigeria Investments Limited.
Section 2: Eligibility for Refund or Return
Refunds and returns are allowed only if:
• Goods are unused, unopened, and in original packaging; and
• The issue is reported within 48 hours of delivery.
Section 3: Non-Refundable Items
• Opened or tampered products
• Perishable FMCGs
• Products damaged by customer storage or handling
Section 4: Process and Timelines
• Complaints must be submitted via email or customer support channels.
• Returned items are inspected before approval.
• Approved refunds are processed within 7–14 business days.
Section 5: Replacement
Damaged or incorrect goods will be replaced first, and refund will only apply if replacement
is not possible.
Section 6: Chargebacks
Chargebacks must be done in good faith. Unjustified chargebacks will be disputed with full
evidence.