Section 1
Introduction
These Terms and Conditions govern the access and use of the website of ARA Elering
Nigeria Investments Limited (“the Company”), including any orders placed through the
Company’s eCommerce platform. By accessing or purchasing from this website, you agree
to be bound by these Terms and Conditions.
Section 2
Definitions
“Company”, “we”, “us”, “our” refers to ARA Elering Nigeria Investments Limited.
• “Customer”, “you”, “your” refers to any individual or business placing orders on our
website.
• “Products” refers to all Fast-Moving Consumer Goods (FMCGs) supplied by the
Company.
• “Platform” refers to www.araelering.com and associated digital channels.
Section 3
Scope of Agreement
These Terms apply to all purchases, deliveries, communications, refunds, privacy, and
dispute matters between the Company and its customers.
Section 4
User Obligations
Customers agree to:
• Provide accurate registration and delivery information;
• Use the website lawfully and not engage in fraudulent activities; and
• Accept responsibility for maintaining confidentiality of login details
Section 5
Orders and Payments
All orders require full payment at checkout via Flutterwave or approved payment
channels.
• An order is only confirmed after successful payment.
• Prices are stated in Nigerian Naira (₦) and may be updated without prior notice.
Section 6
Delivery Policy
The Company delivers within selected cities only, as listed on the website.
• Delivery fees may apply, and timelines vary by location and logistics partner.
. Risk in the goods passes to the customer upon physical delivery at the agreed
address.
Section 7
Inspection and Complaint
Customers must inspect goods upon delivery.
• All complaints (damage, shortage, wrong item) must be reported within 48 hours of
delivery.
Section 8
Refund and Returns
Refunds are permitted only under limited conditions, as stated in the Refund
Policy.
• Goods must remain unopened, undamaged, and in original condition.
• Perishable or opened goods cannot be refunded.
Section 9
Limitation of liability
The Company is not liable for:
• Indirect, incidental, or consequential losses;
• Delays caused by logistics partners or force majeure events; or
• Misuse, mishandling, or improper storage of delivered goods.
Section 10
Intellectual Property
All website content, including text, design, images, and trademarks, is the property of the
Company and may not be copied or reproduced without written consent.
Section 11
Data Privacy
Personal information is collected and processed in accordance with our Privacy Policy,
which forms an integral part of these Terms
Section 12
Governing Law and Dispute Resolution
This Agreement is governed by the laws of the Federal Republic of Nigeria.
• Disputes shall first be resolved through Arbitration in Abuja, in accordance with the
Arbitration and Conciliation Act.
• Where unresolved, the matter may proceed to the competent courts in Abuja,
Nigeria.
Section 13
Termination
The Company may suspend or terminate user access at its discretion, particularly for fraud,
abuse, or breach of these Terms.
Section 14
Amendments
The Company may update these Terms at any time. Continued use of the website signifies
acceptance of such updates.